A framework of program success

Jingting Shao / Rodney Turner / Ralf Müller

Growth in the use of programs to achieve organizational strategy has led to a requirement of understanding what constitute program success. A program success framework, which comprises four program success dimensions, namely, delivery capability, organizational capability, marketing capability and innovative capability was developed based on factor analyzing 172 responses collected through a worldwide web-based questionnaire from program managers. Analysis of variance (ANOVA) and canonical correlation analysis were applied to test for the relationship between program success and program context. Results showed that program context, in terms of program types and program context characteristics, does not have a significant impact on program success, which indicates stability of the program success framework. The program success framework developed here enriches the theories in program management, and provides program managers with insights for assessing program results.